Frequently Asked Questions

What is the Prairie Meadows app?

The Prairie Meadows app is an interactive mobile tool that allows its users to view offers, promotions, upcoming events, and make dining and/or hotel reservations. If you’re a Prairie Gold Rewards member, you get even more benefits by downloading the app, including in-app exclusive offers, instant access to tier and reward point balances, and more.

How do you download the Prairie Meadows app?

Simply visit the App Store or Play Store and search for Prairie Meadows.

What benefits do I get while using the app as a Prairie Gold Rewards member?

Prairie Gold Rewards members can get instant access to tier and reward point balances, view their current offers, and be eligible for exclusive in-app offers.

What benefits do I get as a non-Prairie Gold Rewards member?

If you’re not a Prairie Gold Rewards member, you can still use the app to your advantage. View upcoming promotions and events, make dining and/or hotel reservations, and navigate the property.

How do I register for an account?

You must already be a Prairie Gold Rewards member in order to register an account in the Prairie Meadows App. (If you have just signed up for Prairie Gold Rewards, please note it may take up to an hour for your account information to transfer before you can register for an account within the app.)

Tap the ‘Register Account’ tab on your screen. To complete your registration, fill in your Prairie Gold Rewards account number. Your Prairie Gold Rewards number begins with PM000, you will only need to fill in the number after the zeros. For example, if your number is PM000111111, simply enter 111111.

Once you’ve entered your Prairie Gold Rewards Number, enter your birth date and tap Register. Then fill in your email address and create a password.

You will receive an email to verify your account. Tap the Verify Email Address button in the email. Now you’re all set. You can login to your account by going to the home screen of the app and entering in your account number and password.

How do I reset my password?

You can do this in two ways:

If you are already logged in to your account:

Tap the ‘Menu’ tab on your screen. Then tap ‘Settings’ and ‘Change Password’.

If you are not currently logged in into your account:

 Tap the ‘Reset Password’ button on your login screen. You will need to fill in your account number and birth date to get a new password.

How do I turn on/off push notifications?

Go to the ‘Menu’ tab on your screen. Then tap the ‘Settings’ listing on the side of your screen. Under ‘Settings’ you will see ‘Push Notifications’. Tap the button to make changes. If the button is RED, then notifications are enabled. If the button is white, notifications are turned off. Turning notifications off will make you ineligible for some exclusive offers. 

How can I contact Prairie Meadows if I have questions about my account?

Tap the ‘Menu’ tab on your screen. Then tap the ‘Contact’ listing on the side of your screen. Tap ‘Send Message’ button and fill out the form with your questions or feedback.

You can also contact Prairie Meadows by calling 515.967.1000 or 800.325.9015 and ask for Prairie Gold Rewards or visit the Prairie Gold Rewards desk on Casino Level 2 at 1 Prairie Meadows Drive, Altoona IA, 50009.

Where can I find my offers?

Tap the ‘Offers’ tab on your screen. After you type in your account number and password, you’ll be able to see your offers. 

How do I get offers?

The fastest and easiest way to get offers is to become a Prairie Gold Rewards member and use your card while playing and making purchases at Prairie Meadows. Although you can’t register online, it’s easy to become a member next time you’re at Prairie Meadows. Just visit Prairie Gold Rewards on Casino Level 2.

Prairie Gold Rewards Hours
Daily | 7am – 11pm

How do I participate in promotions specific to the Prairie Meadows app?

In order to participate in Prairie Meadows app promotions you must be a Prairie Gold Rewards member, have downloaded the Prairie Meadows app from the app store or Google Play on your mobile device, and registered for an account within the app. Not a Prairie Gold Rewards member? Sign up on Casino Level 2.

What if I forgot my account number?

Please visit Prairie Gold Rewards on Casino Level 2 if you forget your Account Number.

What if I loose my Prairie Gold Rewards card?

Please visit Prairie Gold Rewards on Casino Level 2 or any one of our enrollment kiosks. You will need a valid photo ID for a card re-print. 

Do you have to be a Prairie Gold Rewards member to get the app?

Prairie Gold Rewards members receive exclusive offers via the app, so it’s recommended that you become one, but you don’t have to be a member to download the app.

How do I log out of my account on the app?

Tap the ‘Menu’ tab on your screen. Then tap ‘Log Out’ on the side of your screen. 

How can I find my tier progress?

Log in to your account, tap the ‘My Account’ tab. Your tier point total will be listed on the side of the screen and a progress bar will appear in the middle of the screen. The bar gives you a visual representation on how close you are to achieving the next tier level. 

How can I find out more information on tier benefits?

Once you’ve logged into your account, tap the ‘My Account’ tab on your screen. Find the ‘Tier Benefits’ button near the bottom of the page. Tap the ‘Tier Benefits’ button for more information about your benefits.

If you are not a current Prairie Gold Rewards member you can find info about our tier benefits on our website at: prairiemeadows.com/casino/prairie-gold-rewards.

How can I view my rewards points, and see the amount of dollars I have for slot play and resort cash?

Log in to your account, tap the ‘My Account’ tab on your screen. Your Reward Points will be listed on the left side of the screen. Slot play dollars available will be located in the upper right corner. Resort cash available will be listed below your slot play dollars.

Slot play dollars are equal to $1 of free play for every 100 reward points earned. These points can be downloaded at any slot machine when you insert your Prairie Gold Rewards card. Follow the onscreen prompts to download dollars to your favorite slot machine.

Resort cash is equal to $2 in food or retail dollars for every 100 reward points earned. Present your Prairie Gold Rewards card to any of our dining outlets or Gift Shop to redeem your resort cash.

How can I find out about property information at Prairie Meadows?

Tap the ‘Menu’ tab on your screen and tap on the tab for the area you are interested in learning more about.

How can I find directions to Prairie Meadows?

Tap the ‘Menu’ tab on your screen. Then tap ‘Locate Us’ tab on the left side of your screen. Directions to 1 Prairie Meadows Drive, Altoona IA, 50009 will appear on screen.

Where is Prairie Meadows located?

Prairie Meadows is located at 1 Prairie Meadows Drive, Altoona IA, 50009.

What time is Prairie Meadows open?

Prairie Meadows is open 24 hours a day, 7 days a week.