FREQUENTLY ASKED QUESTIONS
What are Prairie Meadows hours of operation?
Prairie Meadows Casino and Hotel are open 24 hours, 7 days a week. Our racetrack is open between May and September during the racing seasons.
Does Prairie Meadows have an admission fee?
Admission is free to the Prairie Meadows Casino, Hotel and all of our live horse racing events with both indoor and outdoor seating.
Is there a charge for parking at Prairie Meadows?
Parking is free and plentiful. Parking includes many handicap spaces as well. Super Hero parking is available for active and reserved duty military, veterans, EMS personnel, law enforcement and firefighters. Two 16kW Tesla charging stations and one universal electric vehicle charging station are available to our guests free of charge. There is a specific parking lot for semi-trucks.
Can I bring my child to Prairie Meadows?
Children under 18 are welcome if accompanied by an adult on the track apron, in any of our restaurants, and on Level 1. However Champions, located on level 4, has some restrictions – children under 18 are only allowed one hour prior to live racing and 30 minutes after live racing concludes. No one under the age of 21 is allowed to access the casino floor, located on Level 2.
When does live horse racing season begin at Prairie Meadows?
The live horse racing season at Prairie Meadows will begin on June 19, 2020 and will run through October 10, 2020.
What days do the horses race at Prairie Meadows?
You can find our racing calendar here for race days, post times, and special racing events occurring throughout the season at Prairie Meadows. Meet will include both Thoroughbred and Quarter Horse races. Races will be run Friday - Monday. Post times will be 6pm Friday and Saturday, and 4pm on Sunday and Monday.
Are chairs, umbrellas, and/or coolers allowed at the races or events?
Prairie Meadows allows chairs during special events, but coolers and umbrellas are not permitted at any time. Chairs are subject to search before being granted admittance.
Are tables available for reservation during live racing events at Prairie Meadows?
Tables at Champions, on Level 4, are at a first come, first serve basis.
What is the Prairie Meadows Camera Policy?
Cell phone cameras are allowed for leisure use in outdoor venues only. No personal cameras are allowed. Pictures acquired in outdoor venues may not be sold, duplicated, or distributed.
What is the smoking policy at Prairie Meadows?
Prairie Meadows offers smoking and non-smoking gaming areas on Level 2. Our dining establishments, Prairie Meadows Racetrack, William Hill Sports Book, Finish Line Show Lounge, Hotel, and The Meadows Events Center are smoke-free facilities.
Does Prairie Meadows offer a rewards program?
Yes, Prairie Gold Rewards is our completely free member rewards program. To sign up, simply stop by Prairie Gold Rewards, on level 2, with a valid photo ID, phone number, and email address to get registered and start earning today. Click here for more information on the program and its benefits.
What dining options does Prairie Meadows offer?
In addition to our award-winning restaurant: AJ’s Steakhouse, we also offer healthy bites, quick snacks, and coffee stands that proudly serve Starbucks Coffee. For menus, hours, and more information on our dining options, click here.
Does Prairie Meadows offer check cashing services?
Guests can cash a personal check at any cashier window, at no charge. In order to cash a check, guests need to present a valid photo ID, create an account with Global Payments, and agree to a credit check.
Where can I bet on sports at Prairie Meadows?
You can place bets on sporting events and pro players at William Hill Sportsbook on Level 4 at Prairie Meadows. For more information on the sportsbook hours, please tap here.
Can you place wagers on sports online in Iowa?
Yes! Download the William Hill Iowa sports mobile app and create an account to make your bets.
Download the William Hill Iowa Mobile Sports betting app for your iOS or Android device via williamhill.com/us/ia
Follow the prompts on the Iowa Mobile Sports app.
ACTIVATE & FUND
Visit the Sports Book on Level 4 and click the "I'm Here" button next to Prairie Meadows
to activate your account. Once activated, deposits to the Iowa Mobile Sports app can be funded with William Hill ticket writers.
Where can I find a W-2G tax request form?
Please click here for the Prairie Meadows IRS W-2G tax form.
Where do I find information on revoking my voluntary self-exclusion?
Any persons with statewide self-exclusion questions should contact the Iowa Racing and Gaming Commission. For more information and to download the statewide self-exclusion form, visit https://irgc.iowa.gov/self-exclusion-program or call Michael Poundstone’s at 515.725.8160.
For questions pertaining to Prairie Meadows’ self-exclusion list, contact Samantha Kane-Tibbitts, Assistant Chief of Security at Prairie Meadows, at 515.967.1342 or firstname.lastname@example.org.
To download the Prairie Meadows’ application to rescind one’s property specific self-exclusion form, click here.