You’re Our No. 1 Priority
Here’s what you need to know about your visit to Prairie Meadows.
Guests will be asked to enter through the main casino and hotel entrances only.
Face Masks Required for Everyone
It is required that guests wear a face mask at all times with the exception of actively eating or drinking. All employees will be required to wear a face covering that covers their nose and mouth. Masks will be available for purchase if you do not have one at the main entrance and hotel pantry for $4. Masks with exhalation valves or vents and gaiter masks are not allowed. The wearing of face shields without a mask underneath is also not permitted.
Non-Smoking Through December 15, 2020
We are temporarily suspending all forms of smoking on property for both guests and employees. This temporary mandate will maximize the effectiveness of face masks and help optimize everyone’s health and safety.
Will be adhered to including marked physically distanced queues & barriers. We've made some gaming areas and machines inoperable.
Including reduced hours, temporary closure of some dining outlets, and suspension of entertainment events.
Increased Focus on Cleanliness
We have implemented a more rigorous cleaning schedule and added hand sanitizer stations in key areas. We are circulating 100% fresh air through a two-stage filtration system every 15 minutes throughout the building. The filtration process includes an anti-microbial treatment for the air. High-grade disinfectants are in use, as well as multiple electrostatic sprayers to sanitize high touch point surfaces and common areas. And, we’ve installed additional touchless hand sanitizer stations in convenient locations.
PROPERTY HEALTH & SAFETY GUIDELINES
For the well-being of our guests and team members, employees have been trained on cleaning and disinfecting techniques, including use of personal protective equipment (PPE), protocols for sanitizing all surfaces, and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the property and the presence of hand sanitizer stations have been increased.
Prairie Meadows has worked closely with health experts and is adhering to guidelines set forth by the Iowa Department of Public Health, World Health Organization, Centers for Disease Control, and US Environmental Protection Agency.
CLEANING & DISINFECTING
- Social distancing procedures are implemented across property, including appropriate signage in queuing areas.
- Casino floors, restaurants, and other seated venues have reduced their capacities to allow for appropriate social distancing.
HAND WASHING & SANITIZING
- Additional hand sanitizing stations have been added around property, including at hotel check-in, table games, cashier, and other transaction points.
CASINO AND GAMING
- Slot machine banks have been arranged to allow for proper social distancing.
- Machines are disinfected regularly throughout the day.
TABLE GAMES & POKER
- Positions will be limited at each table to allow for appropriate social distancing.
- Sunday through Thursday table games will be in play 9am-1am and Friday and Saturday will operate 9am-4am.
- Poker is available from 9am - 1am daily.
- Guests will be required to wear a face covering while playing.
- Guests will not be allowed to congregate behind players at a gaming table.
- Where possible, procedures have been adjusted to allow only dealers to touch cards.
- High touch gaming items (dice, chips, etc.) will be routinely disinfected, and cards will be refreshed more frequently.
RACE & SPORTSBOOK
- Chairs and tables in viewing area have been adjusted to allow for appropriate social distancing.
HOTEL AND DINING
- Front desk has been arranged to allow for appropriate social distancing.
- Queues have been marked to identify the appropriate distance between guests.
- Team members, including guest room attendants, will not enter occupied rooms.
- Guest deliveries will be dropped off outside guest room door.
- No housekeeping cleaning service will be available for guests staying multiple nights. All cleaning will take place upon checkout.
- Table configurations have been adjusted to allow for appropriate social distancing.
- High touch items are cleaned and disinfected between guests, or replaced with disposable versions.
- Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
- Self-serve items, such as condiments, have been removed.
- Reservations are recommended for dining at AJ’s Steakhouse.
- Drink service will be available through a cocktail server only. Walk-up drink ordering will not be permitted through December 15, 2020.
- Tables, chairs, and barstools have been arranged to allow for appropriate social distancing.
MEETINGS AND CONVENTIONS
CONVENTIONS, MEETING ROOMS & BANQUETS
- We have elected to suspend all operations of our meeting and events center until February 1, 2021. This continued closure will ensure that large gatherings will not be held at Prairie Meadows until these get-togethers are deemed safe.
- Gift Shop Hours are Thursday - Sunday: 10am - 7pm
- Signage has been posted for guests to self-regulate social distancing while shopping.
- Guests will not be allowed to try on clothing or jewelry.
- All sales will be final. No returns allowed at this time.
PARKING LOT SHUTTLE SERVICE
- Sunday - Wednesday: 12pm - 10pm
- Thursday - Saturday: 2pm - 2am
TEMPORARILY DISCONTINUED SERVICES
- Café at the Meadows
- Coat Check
- Fitness Center
- Hotel Shuttle Service
- Meadows Events Center
- Self-Serve Beverage Stations
- Triple Crown Eatery
You can view a full copy of our property health and reopening guidelines here.
By visiting Prairie Meadows, you voluntarily assume all risks related to exposure to COVID-19.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.