OUR RESPONSE TO COVID-19
In the best interest of our team members, guests, and the central Iowa community, we are temporarily closing Prairie Meadows Casino, Racetrack, and Hotel. Although there have been no known cases of COVID-19 at our property, at the direction of the Prairie Meadows board of directors and executive team we are suspending operations out of an abundance of caution for our community, guests, and employees.
Consistent with our values at Prairie Meadows, this decision was made with the mindset of the common good and general welfare for our employees and community. In addition, the board has adopted a compensation plan for Prairie Meadows employees affected during the temporary closure. This pay process will be in effect through May 2. If the shutdown lasts longer, Prairie Meadows will evaluate the compensation plan at that time.
We have and will continue to follow the advice and guidance from the U.S. Centers for Disease Control (CDC), Iowa Public Health Department, and Governor Kim Reynolds. Additional staff protocols have been put in place for monitoring the evolving COVID-19 crisis.
Frequently Asked Questions
Trust begins with transparency. We believe any questions you have should be answered in a timely matter. As new information becomes available, rest assured we’ll keep the lines of communication open and update you regularly on new developments.
Below you’ll find the answers to some of our most frequently asked questions:
What will happen to my free slot play, promo chips, and pari-mutuel offers?
If you receive our Player magazine, your offer amounts will remain the same once we reopen.
What will happen to my tier status?
We’ll prorate any points from March 1 through the end of the COVID-19 state of emergency.
Am I going to miss out on promotions?
To ensure everyone’s well-being, all scheduled promotions and events have been postponed until further notice, but once they’ve been rescheduled, we’ll extend an invitation. As always, be on the lookout for updates from us regarding changes and updates.
What about my hotel reservation?
All current reservations will be cancelled at no charge. Guests should expect direct notification from the hotel. If you have any reservation changes you may also contact the Hotel Front Desk at 515.957.3000. For new reservations, please visit our website.
The last several weeks has shown us that during this crisis, communities across the nation have joined forces and shown incredible compassion for one another. Our community is a shining example of that unity and we’re so proud to be part of it. Although this is a challenging time, the Prairie Meadows family is ready to roll up our sleeves and be part of the solution.
Thank you for your ongoing loyalty and friendship. Together, our future is bright.